If you are unhappy with a non sale product for any reason, just send it back to us within 14 days of the purchase (unused and with the original packaging) and we’ll refund or replace it.

This does not affect cancellations or your statutory rights.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items*, and personalised items can only be returned or exchanged if faulty. You cannot cancel an order or get a refund once the manufacturing of said item has began.

Any special offer or ex-display items cannot be returned or refunded.

*Made to order items include furniture and lighting pieces where you select colour, size, fabric or material finish.

We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty or damaged, please notify us within forty-eight hours so that we can resolve the problem. We will not be held responsible for any damage reported after 48h from receipt of your items.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. Please make sure you pack the item/s in their original packaging which is purposely made for it. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order, together with any necessary insurance cover against loss or damage.

We will not be able to offer a refund if the item arrives damaged due to poor packaging, so please use the original packaging provided with the item.

Please note that if you are returning goods that you received damaged, then you will be responsible for the cost of returning the damaged goods, but will be reimbursed the value of the damaged item (not the cost for the postage) after we have received and inspected the goods. Returns in store are free of charge.

Order Cancellation

Once you’ve placed an order online or in store, you have 48h to change your mind and ask for a refund.

If the item has already been dispatched, you will not be entitled to cancel the order.

Orders including made to order items cannot be cancelled nor returned unless faulty.